Reporting to the General Manager, the Front of House Manager will be responsible for the overall management of the Front of House team and provide a naturally friendly, helpful and responsive level of service for our guests.
What you'll do... 

• You will ensure all our guests feel they are treated as individuals and will want to return.
• Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering and developing them, and creating an environment where people can be themselves.
• Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Ensure that all hotel Standard Operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
• Ensure a good relationship is maintained between Front Office, Housekeeping, Maintenance and R&B.
• To be fully aware, and competent in, all health and safety procedures and policies.
• To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
• Assist the sales team with site inspections and be confident on the hotel facilities.

• Previous experience in a similar role and within a fast paced environment is plus but not required - junior positions also available.
• Excellent communication and interpersonal skills.
• A positive and friendly attitude.
• Ability to work in a fast-paced environment.
• Attention to detail and a strong work ethic.
• Flexibility to work weekends and public holidays as needed.
• Must have a passion for providing exceptional customer service.

• Outstanding training and development programs
• Competitive remuneration
• Company-wide opportunities
• Positive, respectful and fun work environment